Question 1

Do I need to be home for delivery?

Accepted Answer

Yes, someone 18 or older should be available at the delivery address to receive the order. Our driver will call 30 minutes before arrival so you can plan your schedule.

Question 2

Can I return unused supplies?

Accepted Answer

Absolutely. Unopened, undamaged boxes and supplies can be returned within 14 days of delivery for a full refund. Just give us a call to arrange a pickup or drop them off at our Waltham office.

Question 3

How do I know which bundle is right for my move?

Accepted Answer

Each bundle lists the home size it covers. If you're unsure, go one size up — extra boxes always come in handy. You can also call us and we'll recommend the right package based on your inventory.

Question 4

Are the bundles cheaper than buying items individually?

Accepted Answer

Yes — bundles save you between 15% and 30% compared to purchasing each item separately. They're pre-assembled to include the right mix of box sizes and supplies for each home size.

Question 5

Do you deliver outside the Greater Boston area?

Accepted Answer

We deliver to locations within approximately 45 minutes of our Waltham office. For addresses further out, call us to check availability and any additional delivery charges.

Question 6

Can I add individual items on top of a bundle?

Accepted Answer

Of course. Many customers start with a bundle and then add extra specialty items like wardrobe boxes or dish boxes. Just add everything to your cart and checkout together.

Question 7

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards through our secure checkout powered by Authorize.net. Payment is collected at the time of order.

Question 8

How quickly will my order arrive?

Accepted Answer

Most orders placed before noon are available for next-business-day delivery. Orders placed after noon are typically delivered within two business days. Same-day delivery may be available depending on inventory and location.

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